Customer Service Agent

Location: Ketchum, ID

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

You are the front line for managing customer service requests received through phone, mail, live chat, email, or web, and we are building the best team in the area! SCOTTeVEST ( is the world's most innovative travel clothing company, based in Ketchum/Sun Valley, Idaho. We are famous for the many hidden pockets found in all of our clothing, and for our patented Personal Area Network (PAN) that manages headphone wires in jackets, vests, shirts, and hoodies. As a leader in our industry and due to our fantastic location, we have close ties to the outdoor industry as well. We are one of the first clothing lines launched online, have been selling direct-to-consumers on the web for the past ten years, and were recently named one of Internet Retailer Magazine's Hot 100.

We need a team player to handle all the standard CS tasks and more, like processing orders, contacting customers and handling cases. BUT, we are also pro-active and have a great program to reach out to our customers to ensure they receive the personal attention they deserve. We are committed to providing world-class service, and our Customer Service department is at the heart of that commitment.

To get it done, you will need to be a great communicator, a great listener, very detail oriented, and "get" what our brand is all about. A Bachelor's degree is desired, but the right attitude for the job is essential, along with the ability to work through problems with customers in a constructive manner. Our business is based online, so knowing your way around a computer (email, live chat) and being comfortable on the phone is very important.

Benefits: At SCOTTeVEST, we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We focus on the people in our company and provide numerous benefits to contribute to employee happiness, which include but are not limited to:

Twice weekly, in-house boot camps

Weekly massages

POWDER DAYS when we get at least 8 inches of snow

An open tab at the Cellar Pub, when accompanied by two or more employees

Employee anniversary parties

Bring your dog to work

Monthly in-house chiropractic adjustments

We are also proud to offer a competitive compensation and benefits package including company paid health, vision and dental insurance (employee only), Life Flight Insurance, competitive 401(k) with match, and paid holidays and vacation.

We encourage our employees to utilize the outdoor activities in our community (Ketchum/Sun Valley, Idaho). Here you will never need to travel for a ski day again! Our office is in full view of one of the premier ski mountains in the United States. The Wood River Valley also offers an endless array of hiking and biking trails, some of which literally start around the corner from our office!

Please submit a resume and cover letter.  You may also email them to, but it is more convenient for us if you use the form.  You must include your willingness to relocate to Ketchum/Sun Valley, ID and your salary expectations in your first communication to be considered for this position.  We would love to hear your opinion about our products too!

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