Customer Service Agent

Location: Ketchum, ID

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

Please upload your resume and cover letter along with answering the required questions. You may also send in your resume and cover letter to

SCOTTeVEST ( is the world's most innovative travel and technology enabled clothing company. Based in Ketchum/Sun Valley, Idaho, we’re famous for the many hidden pockets found in all of our clothing and for our patented Personal Area Network (PAN), which manages headphone wires in jackets, vests, shirts, pants, and hoodies. As a leader in our industry and due to our fantastic location, we have close ties to the outdoor industry as well.

SCOTTeVEST is looking for a Customer Service Representative to be the front line in managing customer service requests received through phone, mail, live chat, email or web. Our goal is to build the best team in the area! We need a team player to handle all the standard CS tasks and more, like processing orders, contacting customers and handling cases. BUT, we are also pro-active and have a great program to reach out to our customers to ensure they receive the personal attention they deserve. We are committed to providing world-class service, and our Customer Service department is at the heart of that commitment.  


  • Great communication both written and verbal to correspond with customers and maintain transparency with your team.
  • Detail oriented to ensure that everything that is delivered is done so at a level of excellence
  • Brand commitment and loyalty
  • Constructive problem solving and strategic thinking both internally and externally
  • Constant time management between the many avenues of customer contact- phone, email, live chat, personal shopper appointments, etc.


  • Bachelor’s degree is desired
  • Great attitude for the job! 
  • Knowledge with computers (email, livechat, etc.)
  • Comfortable on the phone


  • Competitive Pay plus Bonuses
  • Simple IRA 3% Company Match
  • 100% of Health, Dental, and Vision paid by company. 
  • Life Flight Insurance
  • 10 Days PTO, Unlimited unpaid time off


  • Twice weekly in-house boot camps
  • Bring your dog to work day, EVERYDAY!
  • Weekly massages
  • Powder days when we get at least 8 inches of snow
  • An open tab at the Cellar Pub when accompanied by two or more employees
  • Employee anniversary parties
  • Monthly in-house chiropractic adjustments
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